Privacy Policy

1. Introduction

RenewCanvas Africa ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using RenewCanvas Africa, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (processed securely through payment providers)
• Profile information (bio, profile photo, social media links)
• Identification documents (for artist verification)

2.2 Artwork Information

For artists, we collect:

• Artwork descriptions, images, and pricing
• Materials used and environmental impact data
• Sales history and earnings

2.3 Automatically Collected Information

We automatically collect certain information when you visit our platform:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and browsing behavior
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing transactions and payments
• Verifying artist identities and artwork authenticity
• Calculating and displaying environmental impact metrics
• Communicating with you about orders, updates, and promotions
• Improving our platform and user experience
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing

We may share your information with:

• Other Users: Artists and buyers can see each other's relevant information to facilitate transactions
• Service Providers: Third parties who help us operate our platform (payment processors, hosting services)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and employee training

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze platform usage and performance
• Personalize content and recommendations
• Provide social media features

You can control cookies through your browser settings, but some features may not function properly without them.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to certain processing activities
• Data portability (receive your data in a usable format)
• Withdraw consent at any time

To exercise these rights, contact us at hello.renewcanvas.africa@gmail.com.

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. After account deletion:

• Personal data is deleted within 30 days
• Transaction records may be retained for legal and accounting purposes (up to 7 years)
• Anonymized data may be retained for analytics

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Rwanda. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

• Data Protection Officer: hello.renewcanvas.africa@gmail.com
• General Inquiries: hello.renewcanvas.africa@gmail.com
• Phone: +250 788 000 000
• Address: Kigali Innovation City, Kigali, Rwanda